Our Privacy Commitment
Arrow Securities Group Pty Ltd (Arrow) considers the privacy and security of your information an important component of the services offered at its website, (the Site). The following information explains how Arrow collects and uses information obtained from users in connection with services available at the Site (taken together, the Service).
At your election, you may request additional information about Arrow. When you do so, you may need to submit certain information or data to Arrow, for example, your contact information (collectively, User Data).
Arrow collects personal information in a variety of ways. It is Arrow’s usual practice to collect personal information directly from you, or from your authorised representative, or from your assigned adviser, for example when: (a) you enquire about or seek a quotation for a product or service offered by or through Arrow, (b) you apply for or purchase a product offered by an Arrow business and or participating provider, (c) you contact us by telephone, email or online, (d) you visit our website (e) we supply any other products or services to you, or (f) you enter into any trade promotions, competitions, specials or other offer with Arrow or its direct partners.
If you provide us with personal information about another person (such as a family member and health insurance than can cover more than one person), you must obtain that person’s permission to give us the information and inform them of this policy.
When you visit the Site, web servers collect “traffic data” (such as, for example, time and date, the address of the website from which you entered the Site) about your visit, which is stored as anonymous, aggregate data. Collecting such data may entail the use of IP addresses or other numeric codes used to identify a computer.
Personal Data is any information or an opinion, in any for and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include and individual’s name, address, contact number and email address. Sensitive Data is a special category of Personal Data. The types of Sensitive Data Arrow collects and holds will depend on the circumstances of collection, where to provide some of Arrow’s services we may be required to collect and hold Sensitive Data. Sensitive Data includes health and medical information and information about a person’s race, ethnic region, lifestyle, political opinions, membership of political, professional or trade association, religious or philosophical beliefs, sexual preferences and criminal history.
Arrow may monitor and record calls that you make to us in certain circumstances. For example, calls to our contact centre are monitored and recorded for training and customer service purposes and to meet our regulatory obligations.
If you are a customer or a potential customer, from time to time we may contact you with information about products and services offered by Arrow and our business partners, which we think may be of inters tot you. When we contact you it may be by mail, telephone, email, SMS or social media. You can let us know at any time if you do not want to be contacted for marketing purposes. In some circumstances we may need to contact you to obtain additional information, or to verify or to clarify your request.
Use of Information
Arrow uses User Data to respond to your inquiries for additional information, provide services and products to you and to meet our regulatory and legal obligations.
Arrow uses Traffic Data to help diagnose problems with its server, analyse trends and administer the Site. Your IP address is not linked to personally identifiable information, but is used to gather broad demographic data and to monitor statistics to improve the Site and Service.
Arrow uses Personal Data and Sensitive Data to provide the services to you. At times this information is essential to provide the services you have requested Arrow to provide to you. To fulfil these services to you, Arrow may disclose this information to third parties upon your request for Arrow’s services.
Sharing of Information
Arrow may transfer personally identifiable information to any successor to all or substantially all of its business or assets that concern the Service.
Information collected by Arrow is stored in secure operating environments that are not made generally available to the public. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Arrow cannot ensure the security of any information you provide, and you do so at your own risk. Once Arrow receives your transmission, it will make reasonable efforts to ensure its security on its systems.
Third Party Sites
If you change your mind about Arrow’s use of User Data volunteered by you, you may send an email to with your electronic mail address.
Acceptance of Terms
Rules and Conduct
Third Party Sites
The Site may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under Arrow control, and you acknowledge that Arrow is not responsible for the accuracy, legality, appropriateness or any other aspect of the content or function of such websites. The inclusion of any such link does not imply endorsement by Arrow or any association with its operators.
You agree that all content and materials delivered via the Site and the Service or otherwise made available by Arrow at the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by Arrow in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, you may print or download a reasonable number of copies of the materials or content at this Site for your personal purposes; provided, that you retain all copyright and other proprietary notices contained therein.
The Site and all materials, information, software, products and services included in or available through the Site (the content) are provided “as is” and “as available”. The Site, service and content are provided without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. Arrow, and its affiliates, licensors and suppliers do not warrant that: (1) the content is timely, accurate, complete, reliable or correct; (2) the site will be secure or available at any particular time or location; (3) any defects or errors will be corrected; (4) the content is free of viruses or other harmful components; or (5) the results of using the site or service will meet your requirements. Your use of the Site and/or Service is solely at your own risk. 4
Limitation of Liability
Copyright and Trademark Notices
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Updated 19 January 2018